Rok Horse Equestrian Returns Policy
At Rok Horse Equestrian, we are committed to ensuring your satisfaction with every purchase. If you wish to return a product, please review our policy below:
Return Requests:
- Must be made within 14 days of receipt.
- Requests should be submitted using the form provided below.
- We DO NOT accept Gift Vouchers for return, please accept our apologies
- Products paid for with Gift Vouchers will be credited as Gift Vouchers
Return Period:
- Once your return is authorized, the product must be returned to us and received within 7 days.
Product Conditions:
- Items must be unworn and in their original condition.
- Products should be suitable for resale, with all tags attached and packaging intact.
Return Process:
- Complete the return request form.
- Await confirmation of your return authorization.
- Send your item back to us at the address below within the specified timeframe.
Return Address:
Rok Horse Equestrian
41 Lower Nook Meadow
Lowton, Warrington
WA3 1FQ
Please note: Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
If you have any questions about our return policy, please contact us directly.